Terms of Service

Welcome to Home Helpers Home Care of Portland and Southern Maine. These Terms of Service (“Terms”) govern your access to and use of our website https://homehelpersmaine.com and our home care services. By accessing our website or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please discontinue use of our website and services immediately.

2. Services Description

Home Helpers provides in-home care services including, but not limited to:

• Alzheimer’s and Dementia care
• Recuperative care
• Support for stroke recovery
• Support for those with developmental & intellectual differences
• Companionship
• Respite care
• Medical care

Services are customized based on individual client needs and availability of qualified caregivers.

3. Eligibility and Assessment

Free Assessment

• The free assessment is provided to determine your care needs and is non-binding
• Assessment availability is subject to our service area (Portland and Southern Maine)
• We reserve the right to decline service if we determine we cannot adequately meet your needs

Client Requirements

• You must be at least 18 years old to enter into a service agreement
• You must provide accurate and complete information during assessment and registration
• You are responsible for informing us of any changes to care needs or medical conditions

4. Service Agreement and Payment

• Specific services, rates, and payment terms will be outlined in a separate Service Agreement
• Payment is due according to the terms specified in your Service Agreement
• We offer flexible payment options as discussed during consultation
• Services may be suspended or terminated for non-payment

5. Caregiver Qualifications

All Home Helpers caregivers are:

• Carefully screened and background-checked
• Trained and experienced in providing quality care
• Licensed and insured as required by Maine state law
• Supervised and supported by our management team

6. Scheduling and Cancellations

• Services are scheduled based on availability and client needs
• We require [insert hours, e.g., 24 hours] notice for cancellations or rescheduling
• Late cancellations may be subject to fees as outlined in your Service Agreement
• We will make reasonable efforts to provide substitute caregivers in case of emergencies

7. Client Responsibilities

As a client, you agree to:

• Provide a safe working environment for our caregivers
• Treat caregivers with respect and dignity
• Communicate openly about care needs and concerns
• Provide accurate medical and care information
• Notify us immediately of any incidents, injuries, or concerns
• Comply with all applicable laws and regulations

8. Limitation of Liability

• Home Helpers is not liable for any indirect, incidental, special, or consequential damages
• We are not responsible for outcomes beyond our reasonable control
• We do not guarantee specific health outcomes or improvements

9. Medical Disclaimer

• Home Helpers provides non-medical home care services
• Our caregivers are not medical professionals unless specifically licensed
• We do not provide medical diagnosis, treatment, or medical advice
• Clients should consult with licensed healthcare providers for medical decisions
• Medical care services are provided by licensed professionals in accordance with state regulations

10. Confidentiality

• We maintain strict confidentiality of all client information
• Client information is only shared as necessary to provide services or as required by law

11. Termination

We may terminate these Terms and Conditions or your access to our website or Services at any time, for any reason, without notice.

12. Intellectual Property

All content on our website (text, graphics, logos, images) is the property of Home Helpers or its licensors and is protected by copyright and trademark laws.

13. SMS/Text Messaging Terms

By opting in to receive text messages:

• You consent to receive automated and marketing text messages
• Message frequency varies based on your interaction with us
• Standard message and data rates may apply from your carrier
• You can opt out at any time by replying STOP
• Reply HELP for assistance
• Carriers are not liable for delayed or undelivered messages

14. Governing Law

These Terms are governed by the laws of the State of Maine, without regard to conflict of law principles.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms. We will make reasonable efforts to notify you of material changes.

15. Entire Agreement

These Terms, together with our Privacy Policy and Service Agreement, constitute the entire agreement between you and Home Helpers regarding our services and supersede any prior agreements.

20. Contact Information

For questions about these Terms or our services, please contact:

Home Helpers Home Care of Portland and Southern Maine
Phone: (207) 222-7193
Email: homehelpersme@gmail.com

By scheduling a free assessment or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.