Privacy Policy

Home Helpers Home Care of Portland and Southern Maine (“Home Helpers,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://homehelpersmaine.com and use our services.

Information We Collect

Personal Information You Provide

When you schedule a free assessment or contact us through our website, we may collect:

• Contact Information: First name, last name, phone number, and email address
• Care Information: Your relationship to the person needing care, specific care needs (medication, companionship, Alzheimer’s and Dementia care, recuperative care, stroke recovery support, developmental & intellectual support, respite care, medical care)
• Communication Preferences: Your consent to receive SMS/text messages from us

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on pages, links clicked
• Cookies and Tracking Technologies: We use cookies to enhance your browsing experience

How We Use Your Information

We use the information we collect to:

• Provide Services: Schedule assessments, match you with appropriate caregivers, and deliver home care services
• Communicate: Respond to your inquiries, send appointment reminders, and provide service updates
• Improve Services: Analyze usage patterns to enhance our website and services
• Marketing: Send you information about our services (only with your consent)
• Legal Compliance: Comply with legal obligations and protect our rights

SMS/Text Message Communication

By providing your phone number and checking the SMS consent box, you agree to receive text messages from Home Helpers Home Care of Portland. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. 

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website and providing services (e.g., form processors, CRM systems)
• Caregivers: Qualified caregivers who will provide services to you or your loved one
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications or text messages at any time
• Cookie Preferences: Adjust your browser settings to refuse cookies

To exercise these rights, please contact us at [insert contact information].

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Home Helpers Home Care of Portland and Southern Maine
Phone: (207) 222-7193
Email: homehelpersme@gmail.com